i promised to rant about my Jetstar flight after my return back from Bangkok. My friends and i were utterly displeased with the services and attitudes of the customer service officers from Jetstar Airline. Dated back on 16th August 2010, the day of our departure, we missed our flight due to the congested traffic jam in Bangkok. The distance back hotel isn't that far away but it took us exactly one hour to reach back our hotel mainly because of the jam. By then, we knew that time is tight and we hurriedly flag a cab from the hotel and head straight down to the Suvarnabhumi Airport(BKK). Still, we missed our flight in the end. Upon knowing that the boarding gate is closed and we're unable to check in our baggages, we immediately called up Jetstar Airline and told one of the officers about our situation. We asked whether they would be able to help us rebook the earliest return flight back Singapore. However, the person returned us with a "I don't know" remark! What kind of attitude is this, seriously?!? The person who picked up our call simply did not offer much help to us when she heard of our plight. To add on to this, my friend's call was then diverted overseas to Jetstar's headquarter in Australia for we wanted to seek help with regards to our flight issue. She held on to the call for as long as 25minutes only to find out that the person hung up the phone on her when it got through finally.
This is not the kind of service we are expecting from Jetstar Airline or any other airlines given our plight. Your officer should, or at least, have offered to help us rebook our return flight, or provide us with possible alternatives to our situation. Imagine having almost "stranded" there for a day in Bangkok when you missed your flight? How worrying can that be for your families back in Singapore? Of course, we're not trying to push the entire blame to Jetstar Airline on the flight issue. We're partly at fault for missing our flight for we didn't expect there would be such a bad jam in Bangkok at that time. i'm just disappointed with the services provided by Jetstar customer service officers. Deborah and I have earlier wrote in a complaint letter to their airline and hopefully they'll look into this matter and improve their services thereafter.
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